Frequently Asked Questions
Everything you need to know about your Diba True experience.
What is the standard shipping timeframe for my order?
Orders are typically processed within 1-2 business days. Standard shipping via UPS or FedEx generally takes 3-7 business days depending on your location within the continental United States.
What is your return policy for footwear?
We accept returns of unworn, unwashed merchandise in original packaging within 30 days of purchase. Please note that a restocking fee may apply, and items marked as 'Final Sale' cannot be returned.
How do I know which size to order?
Diba True shoes generally run true to size. However, for specific styles like boots or pointed-toe flats, we provide a detailed size guide on each product page to help you find the perfect fit.
What materials are used in Diba True products?
We pride ourselves on using high-quality materials, including genuine leather, premium suedes, and durable synthetic blends designed for both fashion-forward aesthetics and long-lasting comfort.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are working on expanding our logistics to reach our international fans in the near future.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a seamless checkout experience.